Training program and after sales service
Name to build the foundation of quality, talent as the driving force, innovation and development, service tree word of mouth, to win customers with integrity. Ningbo Yixin Photoelectric Technology Co., Ltd. is committed to the innovation of key technologies of measuring instruments, sincerely cooperate with customers, learn from each other, form an excellent team with cohesive force, and serve customers well.
1. After the instrument arrives at the user's location, the user will prepare the power required for the normal operation of the instrument, and the professional engineer will open a new box to check the instrument.
2. After the engineer checks the site of the instrument, the installation, debugging and accuracy compensation are carried out, and the accuracy is tested again after installation.
3. The training equipment is consistent with the model and function of the instrument purchased by the user. Be responsible for the comprehensive training on the basic principle, use, operation and maintenance of products.
4. Training operation standard, operation "should know" and "should know".
5. Training contents: on-off operation, operation preparation, instrument calibration, measurement steps, precautions, common problem handling process.
6. Instrument maintenance training: maintenance parts name, maintenance content explanation, maintenance cycle, maintenance methods and standards, maintenance personnel responsibility post requirements.
7. Each instrument is attached with technical data such as instruction manual, certificate of goods, packing list, etc;
8. There are detailed inspection records in the process of equipment installation and commissioning, and the commissioning inspection results meet the relevant national standards. Fill in the acceptance report and report to the user and manufacturer.
9. The warranty period is not more than 13 months from the date of arrival of the goods, and is responsible for the lifelong maintenance of the equipment. During the warranty period, the maintenance fee is free, and the spare parts that are not damaged by human are replaced free of charge.
10. After receiving the user's repair report, immediately call to communicate and guide the solution. If the phone can't solve the problem, give the solution within two hours, and arrive at the customer's site to solve the problem within 24 hours( (except national statutory rest days)
11. Free software upgrade service within three years.